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Dial 2-1-1 for Flu Advice Nov 3 2009 8:00AM
News Release
Date: Nov 3 2009 8:00AM
Release: Immediate
(Harris County, TX) -- Harris County Office of Homeland Security & Emergency Management reminds residents that they can now dial 2-1-1 to receive over-the-phone medical guidance about what they should do if they or a family member have flu symptoms.

The state’s 2-1-1 health information helpline is now staffed with medical professionals who can provide information about managing flu symptoms and advice on when to seek medical care from a physician or emergency room.

The guidance is not intended to replace specific instructions people receive from their physicians.

The 2-1-1 staff also can provide general flu information and vaccine availability information for individuals and health care providers. Calls are answered round-the-clock. Callers are instructed to choose a language and then press “6” for flu information and guidance.

Basic flu symptoms include fever, cough and sore throat that usually come on suddenly. Most cases are relatively mild to moderate and do not need emergency treatment. Most people who have H1N1 flu or seasonal flu just need appropriate fluid intake, fever-reducing medication, rest and careful monitoring, Lakey said. Recovering at home also lessens the burden on the health care system.

People with underlying health conditions who think they have the flu should contact their health care provider.

The following links provide additional information about the flu.

Texas Department of State Health Services
Harris County Public Health & Environmental Services